a smile that is.
we have all heard about it. you know, that inevitable topic after dealing with some sort of sales establishment.
customer service. there seems to be a delicate balance between helpful and intrusive. i have spent a large portion of my time in the working world in a customer service role. my first job was in a concession stand at a neighborhood pool making pizzas in the texas heat. i know, you're jealous. i then went on to work in retail for the better part of 4 years and find myself still behind a counter. so i get it, the whole 'customer is always right' thing. i understand the need to be helpful and knowledgeable. i do think it is important to be pleasant when engaging with people, but where is that line? ya know, the line between 'hey, what can we get you this morning/afternoon/evening' and 'holy crap we are so happy you're here we are going to jump from the rafters and we may actually have ponies coming out of our ears!'.. a bit much? i thought so too.
at vintage heart i want you to feel comfortable. not overpowered by a mask of forced enthusiasm or hindered by a sullen attitude that leaves you wondering if you should jump behind the bar and hug your barista. while i strive, in my personal life, to be a loving and light person, i want vintage heart to carry that same air. i want real people serving real people. and that starts with you and me.
so flash me.
take a moment in the next week and smile at the checker at the store. i don't mean smile while you are shoving your debit card back into your wallet, i mean look at them. look into their eyes and smile. you don't have to say anything, just a glance of thanks.
those people you just saw car-dancing to your right when stuck in traffic? smile at them. if they are terrible dancers, smile bigger.
i won't push the subject, since i fear it will start coming across as cheap or trite, but smile. it doesn't take much and your parents probably spent a lot on those teeth. show them off.
if nothing else, smile a bit with your eyes. the people on the receiving end will be grateful, and far more likely to pay it forward.
i would love to hear from you guys throughout the week. let me know if anyone was caught off guard by your *flash.